Frequently Asked Questions

No. Healthyfeetstore.com is an online store with our warehouse and administrative office based out of Walpole, MA. Please call 1-866-324-3338 or email cservice@healthyfeetstore.com for any questions.

We also have a sizing chart on our web site. This sizing chart can be used for European to U.S. sizing conversions and has the approximate inches per size. Keep in mind that most retail shoes are medium width.

The difference between shoe lengths is approximately 1/3 inch and the difference between widths is approximately 1/8 inch.

If your shoes are too small or too big, we offer free exchanges. Please contact us at 1-866-324-3338 so we can assist you with your exchange.

Please read our Total Delivery Time calculation page to help you estimate your package's time of arrival.

 Once your order is placed, you will be contacted as soon as possible if the order is not in stock. Once your order ships, you will be e-mailed the tracking number to track the package. If you have any questions, you can always call us at 1-866-324-3338 to check availability.

We do not ship overnight.

We offer express shipping which is available for most shoes and products. With express shipping, you will receive the shoes, products or slippers in two to three days plus processing time.

Please read through our Return page.

Please read through our Exchange Information page

No, we do not work with insurance companies or Medicare. The codes on some pages are provided as a guideline in selecting products that adhere to the strict guideline established by the U.S. government. The Therapeutic Shoe Bill (which pays for shoes for at risk Diabetics) was designed to ensure that at-risk diabetics were actually fit by a skilled practitioner to check the fit of the shoe on the foot to decrease the odds of amputation.

All of our shoes are orthopedic, diabetic or therapeutic.

90 % of our shoes have removable insoles and have added depth. Each shoe will specify under "Special Features" if it has removable insoles and added depth.

Go to here for instructions.

 It is suggested that you remove the existing inserts and unlace the shoe completely. Check the length of the new insert against the existing insert, and trim to fit if necessary. Insert the new insert making sure to butt the heel and roll the orthotic into the toe section. Next put the shoes on and stand up, making sure the insert is lying flat. Next, lace the shoes to conform to the unique shape of your foot.

Each manufacturer gets to establish their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. Again, the difference between each width size is about 1/8th of an inch.

A 2E and a 5E are the same width for slippers, but the upper is enhanced by " to allow for the increased width.

Most of the shoe & slipper brands we carry have shoes with excellent arch support. If you have questions on a specific brand or style, feel free to call our customer service staff at 1-866-324-3338.

In addition, most of our shoes have removable footbeds to accommodate your custom orthotics or over the counter arch support insoles. You can put arch supports insoles into any shoe that has a removable footbed. Shoes with a  removable insole or shoes that have extra depth make it easier to put an insole or arch support in them.

A 3/4 arch support extends from the ball of the foot (right behind the toes) to the heel. A full length insole extends the entire length of the foot. A 3/4 length insole is more appropriate for dress shoes or those with hammertoes, crossed toes or bunions that may need that extra room. The full length insole offers cushioning the entire length of the foot and is trimmable with ordinary household scissors.

Yes, you will need to pay return postage for returns. See our Return Information page.

There are four main characteristics of a diabetic shoe:

• Avaialble in at least 3 widths (N, M, W, XW, etc.)
• Made of a protective material (normally leather)
• Solid means of closure (tie or Velcro)
• Extra 3/16" interior depth to accomodate orthotics

European sizes are based on a metric measurement. They are not normally available in widths. Please visit our sizing chart.

Extra-depth includes all diabetic shoes (by definition) that incorporates 3/8" interior depth

Double or extra-depth is 1/8" more, which makes it 1/2 inches deep

Super depth is at least 9/16 of an ince

When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 20% restocking fee. Original shipping charges are not refundable. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.

Healthyfeetstore.com endeavors to expedite all orders to customers as quickly as possible. When you are shopping online, you may cancel your order at anytime by just closing the browser window. In the event you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please call us at 1-866-324-3338. We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. If for any reason we are unable to make the change before the order is processed and shipped, you will need to return the item at your expense.

 It is the customer's responsibility for entering accurate shipping information when submitting an order through our online ordering system. Be sure to check your information before finalizing the purchase. If you discover that  an error was made in your shipping address contact us immediately. We will do our best to correct the address if the order has not shipped. If the order has been shipped and we are unable to make any modifications, it is the customer's responsibility to pay all shipping expenses associated with misdirected parcels.

 If a package is unclaimed and returned because of unsuccessful delivery attempts, the customer is responsible for paying any additional shipping charges. We do not issue shipping refunds for the original shipment or the return shipment.

If you are not pleased with our service or products for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resolution. Please note that you will be charged a $25 bank fee upon our notification of a disputed charge or chargeback with your credit card company. Just like a canceled check or a check with insufficient funds, this fee is paid by the customer as a bank processing fee and is non-refundable.

If your shoes have shipped, you should have received an e-mail with the tracking number. If not, please call us at 1-866-324-3338 with your order number and/or full name

If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call UPS with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you.

What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.

We want you to be 100% satisfied with your order. You may return defective shoes within the return period. Please call us at 1-866-324-3338 about your defective shoes and we will set up a free return for you. Normal wear and  tear of the shoes is not considered a defect.

When an order says it is "Pending Review", it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please call customer service and we can look into it for you.

Our Exchange Return Form can be downloaded from the Return Information or Exchange Information pages on our web site. Please print the form and fill it out.

Credits will be issued within 7 business days. We do not refund the shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.

If you return shoes after the allowable return period, you may be offered store credit. Please read our Return Policy here.

The cost of the products will not be included on the packing slip.

Please call us immediately at 1-866-324-3338 and tell us your order number (after the last dash in the subject line of your e-mail confirmation) and your full name. If your order has not been processed for shipping, we can change information on the order.